Privacy Policy

We collect information you choose to give us:

• Contact details — your name, email address, and phone number when you submit a trip brief, send us a note, ask about a curated journey, or request a callback.
• Trip preferences — destinations, travel dates, who is traveling, budget range, and anything else you tell us about the trip you want.
• Messages to our planning concierge — the conversation you have with the AI concierge on our planning page.
• Newsletter signups — your email address if you join our journeys list.
• Advisor applications — the details you provide if you apply to join our advisor team.
• Basic technical information — our hosting and security systems record standard request data so we can keep the site working and prevent abuse.

So a real advisor can plan your trip and follow up with you. That means reading what you sent, researching options, replying by email or phone, and keeping a record of your trip so we can help you again later. If you joined our list, we also use your email to send travel ideas and curated journeys.

We do not sell your information, and we do not share it for anyone else's advertising.

Our planning page includes an AI concierge that asks about your trip. Your conversation is saved as you type it — including if you leave before submitting the form — so an advisor can pick up where you left off instead of asking you to start over. A real person reads it.

The conversation text is processed by an AI service we use to generate replies. Please don't share payment card numbers, passport numbers, or other sensitive identifiers in the chat. If you'd rather not use the AI concierge, use the questionnaire, the contact form, or email us directly.

• Floreo Travel advisors and staff.
• Travel suppliers — cruise lines, hotels, resorts, tour operators — but only the details needed to quote or book what you asked for, and only when you're moving forward with a booking.
• Service providers who help us run the site and our email, including our hosting, database, email delivery, and AI providers. They handle the data on our behalf.
• Anyone we're legally required to disclose to.

We keep trip briefs and related correspondence for as long as we have an active or likely future relationship with you, because past trips help us plan better ones. Security and activity logs are pruned on a rolling basis. You can ask us to delete your information at any time.

If you join our list, every marketing email includes an unsubscribe link, and we act on it. You can also email us to be removed. Replies about a trip you asked us to plan aren't marketing, so unsubscribing doesn't stop your advisor from getting back to you.

You can ask us what personal information we hold about you, ask for a copy, ask us to correct it, or ask us to delete it. Email hello@floreotravel.com and we'll respond. California residents have these rights under state law; we extend the same handling to everyone who asks. We won't treat you differently for making a request.

Traveler information is stored in an access-controlled database, and only approved Floreo advisor accounts can view it. No system is perfect, but we take this seriously and keep access as narrow as it can be.

This site isn't intended for children under 13, and we don't knowingly collect their information. If you believe a child has sent us information, email us and we'll delete it.

If we change how we handle your information, we'll update this page and the date at the top.

Questions about this policy, or about your information? Email hello@floreotravel.com.